Shipping policy

At JERLIFE, we are committed to delivering your premium New Zealand seafood safely, quickly, and transparently. Below is our clear shipping & delivery policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and ship out your items as quickly as possible to minimize waiting time and ensure maximum freshness for your seafood products.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Standard international delivery generally takes 7–14 business days, depending on local logistics, customs clearance, and your destination address.
For faster delivery, you may select our expedited / rush shipping option at checkout for a shorter transit time.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout with no hidden charges or surprise fees. You will always know what you pay before you complete your purchase.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or local processing fees set by your destination country’s customs authority. These charges are the responsibility of the recipient.
We recommend that you check your local import regulations and tax policies before placing an order to avoid unexpected additional costs or delivery delays.
5. Packaging & Shipping Protection
To ensure your seafood items arrive in perfect condition, we use high-quality, shockproof, and temperature-protective packaging materials. Our professional packaging effectively reduces the risk of damage, leakage, or spoilage during international transit.
For high-value orders, we provide optional shipping insurance at checkout, giving you extra protection and total peace of mind for every purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect your package upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse signature acceptance, and contact our support team immediately.
If you find any product defects or quality issues after signing for your order, please notify our customer service within 48 hours of delivery. We will verify your case promptly and offer suitable solutions, including returns, exchanges, or compensation based on the actual situation.
7. Customer Service & Shipping Assistance
If you have any questions regarding order processing, shipping methods, delivery delays, customs clearance, or after-delivery issues, our support team is always ready to help. We provide fast and professional guidance to resolve your concerns in a timely manner.
Thank you for shopping with JERLIFE. We continuously optimize our logistics and packaging standards to provide every customer with a faster, safer, and worry-free seafood shopping experience.
JERLIFE Customer Support
Email: support@jerlife.shop
Phone: +64 21947205